Realay
Client Features

A smoother real estate experience for buyers and sellers from first match to final close.

Realay gives clients a clean, guided portal for getting matched with the right agent, sharing preferences, tracking progress in real time, and staying connected through every step of the journey.

Less friction to get started
Use voice, magic links, and guided flows instead of long forms and passwords
Clearer communication
Keep status, notes, and updates in one place you can actually follow
Better-fit agent matching
Buying and selling journeys start with the right information from the beginning
Trusted help beyond the deal
Get contractor referrals and a direct thread when services are needed
01 · Find an Agent — AI Voice Concierge

Talk your way to the perfect agent match — no forms, no friction.

Start a voice session with Realay’s AI concierge directly from the website. It walks you through a natural conversation, understands whether you are buying or selling, and builds your preference profile in real time before matching you with a vetted agent.

Natural voice conversationBuyer or seller matchingFast, no-form onboarding
AI concierge
Voice matching session
No forms
Listening live
“I’m selling in Tampa, hoping for around $785k, and want an agent who knows luxury condos.”
Buying or selling
Target area
Budget or price
Matched agent type
02 · Buyer Preference Profile

Tell your agent exactly what you want, once.

Complete a structured 14-section buyer profile through your portal covering location, budget, property type, bedrooms, bathrooms, must-haves, deal-breakers, timing, and financing. Your agent gets a clear picture before the first real conversation starts.

14-section intakeClear buyer requirementsAgent-ready from day one
Buyer profile
14 sections
Location
Structured preference input
Budget
Structured preference input
Property type
Structured preference input
Beds & baths
Structured preference input
Must-haves
Structured preference input
Deal-breakers
Structured preference input
03 · Seller Intake Profile

Get matched with the right listing agent for your property.

Share your property address, target selling price, timeline, and any renovations or updates you have completed. Realay uses that information to connect you with a listing agent who understands your neighborhood, price point, and seller goals.

Property-specific matchingTimeline and pricing contextBetter listing-agent fit
Seller intake
Smart match
Property2451 Bayshore Blvd
Expected price$785,000
TimelineWithin 60 days
UpdatesKitchen + flooring renovated
04 · Real-Time Referral Status Tracking

Always know where your transaction stands.

Your branded client portal shows the current status of your referral in real time, from search through engagement, under contract, and closing. Instead of guessing what is happening, you get a clear timeline that updates as your agent works the deal forward.

Live status updatesBranded portal viewNo check-in calls needed
Referral status
Updated live
1
Searching
Today · 8:15 AM
2
Matched
Today · 9:02 AM
3
Engaged
Today · 12:41 PM
4
Under Contract
Waiting
05 · Magic Link Login

Access your portal securely — no password required.

Realay sends a secure, time-limited login link directly to your email. Click once and you are in. There is no account setup friction, no password reset loop, and no barrier between you and the information you need.

Passwordless accessSecure email-based loginLess friction for every client
Magic link login
Passwordless
Your secure portal access
Click to access your client portal
This secure link expires in 15 minutes.
No password to rememberInstant access
06 · Location Preferences Management

Add and remove target areas as your search evolves.

Your preferred cities, neighborhoods, and ZIP codes are easy to update in the portal at any time. As your search expands or narrows, your agent sees the new preferences immediately and can adjust the strategy without redoing the whole intake process.

Cities, neighborhoods, ZIPsEasy preference updatesAgent sees changes instantly
Target areas
Editable anytime
Birmingham, MI
Preferred area
Active
Northville, MI
Preferred area
Active
Plymouth, MI
Preferred area
Active
48170
Preferred area
ZIP
07 · Notes & Communication

A running log of everything discussed with your agent.

Your portal keeps a timestamped communication feed shared between you and your agent. Feedback from showings, next steps, important decisions, and pricing conversations all stay in one organized place so nothing gets lost or misremembered.

Shared note feedTimestamped updatesOne organized communication record
Shared notes
Timestamped
Agent
We narrowed the search to two school districts and updated your preferred ZIPs.
Client
Please prioritize homes with a fenced yard and first-floor laundry.
Agent
Noted — I added both as must-haves in your profile.
08 · Contractor Referral Portal

Get connected to trusted vendors your agent recommends.

When your agent refers you to an inspector, mover, electrician, or another contractor, you get a dedicated referral view with their information, the job scope, and a direct message thread. After the job is done, you can rate the experience and help improve the network.

Dedicated contractor referral viewDirect messaging threadLeave ratings after the job
Contractor referral
Trusted vendors
Apex Home Inspections
Inspection · Assigned by your agent
Open thread
Job scope visible
Direct messaging
Contractor details
Rate after completion
Client-ready experience

From first conversation to final handoff, Realay keeps buyers and sellers informed, organized, and confident.

It is a more modern, more transparent way to work with an agent — without the usual friction.